Payment Terms

1. One-time credit packs

Suave is not a subscription. You buy credits in one-time packs, or choose a custom amount, and spend them when you run actions. There is no recurring billing, no renewal date, and nothing you need to cancel.

2. Accepted cards and how payment is processed

We accept Visa and Mastercard. When you pay, your card details are sent over an encrypted connection to our card payment processor to authorise the payment. We do not store your full card number or security code; we keep a record of each purchase (amount, currency, credits and the last four digits of the card) for your purchase history.

Your bank may ask you to confirm the payment with 3-D Secure (for example a code or a prompt in your banking app) before it is completed.

3. Prices and currency

Pack prices are set in EUR. You can choose to see prices and pay in any of these currencies: EUR, USD, GBP, ZAR, TRY, SAR, MAD, CLP, CAD, BRL, ARS, LKR, JPY. A price in another currency is converted from the EUR price at reference exchange rates that are normally updated daily. A custom amount is typed in the currency you choose and charged exactly as typed; the number of credits it buys is shown before you pay.

The price shown for your chosen currency is the same on the pricing page, your dashboard and at checkout, and the amount on the Pay button is the amount charged, in that currency, with no fees added at payment time. Your card issuer may apply its own foreign-exchange fee if your card is billed in a different currency; that fee is set by your bank, not by us.

4. When credits are added

Credits are added to your balance as soon as your payment is confirmed. You can see every purchase and deduction in your credit ledger from Settings.

5. Failed and declined payments

If your card is declined or a payment fails to complete, no credits are added and you are not charged. If an in-app action itself fails after credits were reserved for it, those credits are released back to your balance — you are never charged for a failed generation.

6. Refunds

Refunds on completed purchases are handled under our separate Refund & Cancellation Policy, which explains the 14-day window for unused credits, partial refunds, and how refunds are returned to your original payment method.

7. Disputes and chargebacks

If you have a problem with a charge, please contact us first so we can put it right — most issues can be resolved faster by email than through your bank. If a payment is disputed directly with your card issuer (a chargeback) before you have contacted us, we may suspend the account while the dispute is investigated.

8. Coach payouts

Payments made by members are separate from payouts made to coaches on the specialist network. How coaches are paid for sessions they deliver is set out in the Specialist Agreement, not in this page.

9. Questions

For any payment question, email support@suave.social.