Payment Terms

1. One-time credit packs

Suave is not a subscription. You buy credits in one-time packs, or choose a custom amount, and spend them when you run actions. There is no recurring billing, no renewal date, and nothing you need to cancel.

2. Accepted cards and how payment is processed

We accept Visa and Mastercard. Your card details are entered directly into our payment provider's secure checkout and are never stored on our servers — we only ever see a confirmation that a payment succeeded or failed, plus the last four digits and card brand for your own purchase history.

While Suave is in pre-launch, card payments are not yet enabled and credit packs cannot be purchased; this page describes how payment will work once purchases go live.

3. Prices and currency

All prices are in EUR and are the same on the pricing page, your dashboard and at checkout — the price you see is the price you pay, with no hidden fees added at payment time. Your card issuer may apply its own foreign-exchange fee if your card is billed in a different currency; that fee is set by your bank, not by us.

4. When credits are added

Credits are added to your balance as soon as your payment is confirmed. You can see every purchase and deduction in your credit ledger from Settings.

5. Failed and declined payments

If your card is declined or a payment fails to complete, no credits are added and you are not charged. If an in-app action itself fails after credits were reserved for it, those credits are released back to your balance — you are never charged for a failed generation.

6. Refunds

Refunds on completed purchases are handled under our separate Refund & Cancellation Policy, which explains the 14-day window for unused credits, partial refunds, and how refunds are returned to your original payment method.

7. Disputes and chargebacks

If you have a problem with a charge, please contact us first so we can put it right — most issues can be resolved faster by email than through your bank. If a payment is disputed directly with your card issuer (a chargeback) before you have contacted us, we may suspend the account while the dispute is investigated.

8. Coach payouts

Payments made by members are separate from payouts made to coaches on the specialist network. How coaches are paid for sessions they deliver is set out in the Specialist Agreement, not in this page.

9. Questions

For any payment question, email support@suave.social.