Terms of Service

1. Who we are

Suave is a service operated by Boostera Labs Ltd (trading as Suave), a company registered in England & Wales (UK/EU) under company number 11921132. Our registered office is Kemp House, 160 City Road, London EC1V 2NX, United Kingdom.

You can reach us at support@suave.social for general and account queries, or at privacy@suave.social for data-protection matters.

2. Eligibility and age

You must be at least 18 years old and able to form a binding contract to use Suave. By using the service you confirm that you meet these requirements. The service is intended for adults practising real-world conversation and dating skills, and it is not suitable for minors.

3. Your account

You must provide accurate registration details and keep your password secure. You are responsible for all activity that happens under your account, so let us know promptly if you think it has been compromised.

One person should not share a single account with others, and you must not create an account using someone else's identity. You may delete your account at any time from Settings.

4. How the service works

Suave is an AI coaching tool for practising flirting, conversation and dating scenarios. It gives you feedback and suggestions generated by AI. It is a practice aid, not a source of professional, psychological, legal or relationship advice, and it does not connect you with real people.

5. Credits and purchases

Suave runs on credits. You buy credits in one-time packs and spend them when you run an action. There is no subscription and no recurring charge. Prices for each pack are shown before you buy.

Credits are deducted only when an action succeeds; if an action fails, the reserved credits are released back to your balance. Credits have no cash value, cannot be exchanged for money except as set out in our Refund Policy, and do not expire while your account is open.

While the product is in pre-launch, card payments are not yet enabled and credit packs cannot be purchased. Once payments go live, purchases and refunds are governed by these terms and our Refund Policy.

6. Refunds

Our Refund Policy forms part of these terms and explains when you can get a refund on credit packs. Nothing in these terms affects any statutory rights you may have under consumer law.

7. Coaches on Suave

Where enabled, Suave also lets approved human coaches offer paid 1:1 sessions to members through the specialist network. Coaches act as independent contractors, not employees or agents of Boostera Labs Ltd, and a separate Specialist Agreement (linked from the coach application) governs contractor status, payouts and coach-specific terms — it applies in addition to, not instead of, these Terms for anything these Terms already cover.

8. Acceptable use

Use the service lawfully and respectfully. In particular, do not: upload content you have no right to use; use the service to harass, deceive, defame or harm anyone; attempt to generate content that is illegal, that sexualises minors, or that promotes violence or hatred; reverse engineer, scrape, overload or interfere with the service; or try to bypass the credit system or security controls.

We may suspend or terminate accounts that break these rules, and we may remove content that violates them.

9. Your content and AI results

You keep ownership of the content you submit. You grant us a limited licence to process that content so we can operate the service and generate results for you, including sending it to our AI processors as described in the Privacy Policy.

As between you and us, you may use the AI-generated results we return to you for your own personal practice. Because results are produced by AI models that other users may share, we cannot grant you exclusive rights over any particular output, and identical or similar results may be generated for others.

10. AI-generated results and disclaimers

Results are generated automatically by AI and are provided as guidance only. They may be inaccurate, incomplete or unsuitable for your situation, and you should review them and use your own judgement before relying on them.

The service is provided 'as is' and 'as available'. To the extent permitted by law, we disclaim implied warranties and do not guarantee that the service will be uninterrupted, error-free, or that it will produce any specific outcome, including any romantic or social result.

11. Limitation of liability

To the extent permitted by law, our total liability to you for any claim relating to the service is limited to the amount you paid us for credits in the three months before the claim arose. We are not liable for indirect or consequential losses, or for lost opportunities or relationships.

Nothing in these terms limits or excludes liability that cannot be limited or excluded under the laws of England and Wales, such as liability for death or personal injury caused by negligence, or for fraud.

12. Suspension and termination

You can stop using the service and delete your account at any time. We may suspend or end your access if you breach these terms, if we are required to by law, or if we discontinue the service.

If we end your access for a serious breach, you may lose unused credits. If we discontinue the service entirely, we will give reasonable notice where we can and handle any unused paid credits in line with our Refund Policy.

13. Changes to the service and these terms

We are actively developing the product, so features may change, be added or be removed over time. We may also update these terms; when we make a material change we will take reasonable steps to let you know. Continued use after an update means you accept the revised terms.

14. Governing law

These terms are governed by the laws of England and Wales, and any disputes are subject to the exclusive jurisdiction of the courts of England & Wales. If you are a consumer, you may also have the right to bring proceedings in your country of residence.

15. Contact

Questions about these terms? Email support@suave.social and we will help.